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IGNITE - Power Session 10 - Negotiate the Deal with Sarah Miskelly

In this chapter we will cover best practices for negotiating, with an emphasis on striving for win-win agreements.

Participants will engage in exercises that challenge them to analyze scenarios and formulate questions and strategies for negotiations.

  • Learn the most common points of negotiation.

  • Walk through the Three Pā€™s approach to the negotiation process.

  • Practice planning strategies and crafting communications to customers and agents during negotiations.

  • Discover techniques for minimizing risk.

  • Negotiate to win

  • Learn tactics and counter tactics

  • Make it a win-win agreement

  • Bulletproof your transactions