In this chapter we will cover best practices for negotiating, with an emphasis on striving for win-win agreements.
Participants will engage in exercises that challenge them to analyze scenarios and formulate questions and strategies for negotiations.
Learn the most common points of negotiation.
Walk through the Three P’s approach to the negotiation process.
Practice planning strategies and crafting communications to customers and agents during negotiations.
Discover techniques for minimizing risk.
Negotiate to win
Learn tactics and counter tactics
Make it a win-win agreement
Bulletproof your transactions