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IGNITE - Power Session 10 - Negotiate the Deal

In this chapter we will cover best practices for negotiating, with an emphasis on striving for win-win agreements.

Participants will engage in exercises that challenge them to analyze scenarios and formulate questions and strategies for negotiations.

  • Learn the most common points of negotiation.
  • Walk through the Three P’s approach to the negotiation process.
  • Practice planning strategies and crafting communications to customers and agents during negotiations.
  • Discover techniques for minimizing risk.
  • Negotiate to win
  • Learn tactics and counter tactics
  • Make it a win-win agreement
  • Bulletproof your transactions