In this chapter we will cover best practices for negotiating, with an emphasis on striving for win-win agreements.
Participants will engage in exercises that challenge them to analyze scenarios and formulate questions and strategies for negotiations.
- Learn the most common points of negotiation.
- Walk through the Three P’s approach to the negotiation process.
- Practice planning strategies and crafting communications to customers and agents during negotiations.
- Discover techniques for minimizing risk.
- Negotiate to win
- Learn tactics and counter tactics
- Make it a win-win agreement
- Bulletproof your transactions